Crisis communication is based on faith in people. The belief and assumption that people can understand and think about their problems are fundamental values underlying this social interaction model for crisis communication. Our goal is to minimize the effect of intense emotion and confusion and to maximize the rational, thinking, planning ability of the individual. We gradually get him to focus on his crisis, understand the precipitating event, develop a picture of his situation, see his problems in a manageable perspective, and think about possible ways of coping with those problems. Crisis intervention is a supportive, enabling process that helps and encourages the individual to calm down, think things through, and plan ahead.