CRISIS INTERVENTION
Part I Crisis Intervention
Chapter 2 – The Conflict State
THE INDIVIDUAL
THE TOTAL SITUATION
THE INTERACTION
CONFLICT
CAUSES OF CONFLICT
IN SUMMARY
Chapter 3 The Crisis State
THE PRECIPITATING EVENT
NOW POTENTIAL
SELF-RESOLUTION FACTOR
GUIDELINES FOR INTERVENTION
Chapter 4 – The Assessment Set
CRISIS FOCUS
CRISIS DEFINITION
POTENTIAL CUMULATIVE EFFECTS
CAUSES OF CRISIS
UNSEEN EFFECTS
Chapter 5 – The Intervention Set
CRISIS REDUCTION
INTERVENTION HYPOTHESIS
INTERVENTION
EVALUATION
Part II Crisis Communication
MESSAGES AND RESPONSES
MODIFICATION AND CLARIFICATION
FILTERING FEELINGS
NOT JUST CONVERSATION
Chapter 7 Crisis Color
RED CRISES
YELLOW CRISES
BLACK CRISES
CRISIS MIX
BLUE INTERVENTION
Chapter 8 Communication Content
A FAITH IN PEOPLE
RATIONAL SUPPORT
ENCOURAGING ASSESSMENT
DEVELOPING POSSIBLE SOLUTIONS
Chapter 9 Crisis Feeling
MESSAGES WITH FEELING
UNDERSTANDING THE FEELING
MESSAGE CLARIFICATION
Part III Relationship Building
A PROBLEM FOR EVERYONE
WHEN RELATIONSHIPS BREAK DOWN
Chapter 11 Building an US box
A CARING PROCESS
Part IV Consolidating Skills