Table of Contents

CRISIS INTERVENTION

• Introduction

Part I Crisis Intervention

• Chapter 1 People in Crisis
• PLEASE HELP ME!

Chapter 2 – The Conflict State

THE INDIVIDUAL

THE TOTAL SITUATION

THE INTERACTION

CONFLICT

CAUSES OF CONFLICT

IN SUMMARY

Chapter 3 – The Crisis State

THE PRECIPITATING EVENT

NOW POTENTIAL

SELF-RESOLUTION FACTOR

GUIDELINES FOR INTERVENTION

IN SUMMARY

Chapter 4 – The Assessment Set

CRISIS FOCUS

CRISIS DEFINITION

POTENTIAL CUMULATIVE EFFECTS

CAUSES OF CRISIS

UNSEEN EFFECTS

IN SUMMARY

Chapter 5 – The Intervention Set

CRISIS REDUCTION

INTERVENTION HYPOTHESIS

INTERVENTION

EVALUATION

IN SUMMARY

Part II Crisis Communication

• Chapter 6 The Communication Loop

MESSAGES AND RESPONSES

MODIFICATION AND CLARIFICATION

FILTERING FEELINGS

NOT JUST CONVERSATION

IN SUMMARY

Chapter 7 – Crisis Color

RED CRISES

YELLOW CRISES

BLACK CRISES

CRISIS MIX

BLUE INTERVENTION

IN SUMMARY

Chapter 8 – Communication Content

A FAITH IN PEOPLE

RATIONAL SUPPORT

ENCOURAGING ASSESSMENT

DEVELOPING POSSIBLE SOLUTIONS

IN SUMMARY

Chapter 9 – Crisis Feeling

MESSAGES WITH FEELING

UNDERSTANDING THE FEELING

MESSAGE CLARIFICATION

IN SUMMARY

Part III Relationship Building

• Chapter 10 Relationships that Fail

A PROBLEM FOR EVERYONE

WHEN RELATIONSHIPS BREAK DOWN

IN SUMMARY

Chapter 11 Building an US box

A CARING PROCESS

Part IV Consolidating Skills

• Chapter 12 Summing Up