Table of Contents
- Ecological Human Services Management:
- An Organic Model for Practice
- Introduction and Tour
- What are human services?
- What are human services agencies and why do they develop?
- How do human services agencies develop?
- A Quick Tour Of The Book
- Chapter One: The Helping Triangle
- How are human services agencies created? (Iteration One)
- Pause to Consider
- How are human services agencies created? (Iteration Two)
- How can we better understand Outcome Drift?
- What is the conclusion?
- Chapter Two: Leadership vs. Management
- What is the Management Perspective?
- What is the Leadership Perspective?
- Can we have leadership without management or management without leadership?
- Developing the Leadership Perspective
- What are the responsibilities of the Leadership Team?
- What is the conclusion?
- Chapter Three: Successful Leadership Connections
- Why connect and how is the connection made?
- How does Leadership Banking work?
- Pause to Consider
- Who is on the Leadership Team and what qualifies them for the role?
- Pause to Consider
- Where and When are Leadership Connections Initiated
- What is the conclusion?
- Pause to Consider
- Chapter Four: The Management Team
- What principles govern agency Management?
- What priorities govern agency Management?
- Pause to Consider
- Who should be on the Management Team?
- What is the conclusion?
- Pause to Consider
- Chapter Five: Establishing The Agency
- Who should the agencys clients be?
- What difficulties do agency clients have coping with the particular needs, problems, and vulnerabilities in their lives?
- What resources and opportunities do potential clients have for coping with the needs, problems, and vulnerabilities in their lives?
- What should the agency do to help clients with their intervention-focus-related difficulties and how will that help them cope better?
- How does developing the agency eco system start?
- What is the conclusion?
- Pause to Consider
- Chapter Six: Structuring the Internal Agency Eco System
- (A) Executive Function
- Pause To Consider
- (B) Administrative Services Function
- (C) Fiscal Services Function
- (D) Human Resources Function
- (E) Public Relations
- (F) Miscellaneous Sub-functions
- Balancing the Eco System
- What is the conclusion?
- Chapter Seven: Staffing The Agency
- What is traditional Management?
- What are the prerequisites for SSI staff membership?
- How are the functional parameters managed?
- What is the conclusion?
- Chapter Eight: Meta Management
- What are Exceptions Maps?
- How do we recognize Exceptions and create Indicators?
- How are Exceptions with staff members managed?
- What is the conclusion?
- Appendix One: SSI’s Management Guidelines
- Appendix Two: The Ten Commandments of Management
- Appendix Three: Proactive Managers
- Bibliography